Because of the downloadable nature of most of our products, all sales are final. Your downloads should be available immediately if you checked out with your Paypal account or credit card. If you checked out with a Paypal check, your downloads will be available when your check clears. If you ordered a product to be shipped, please allow 2-3 weeks for delivery. If your product is damaged during delivery, please contact us. We ensure that all products are in great condition when they leave here.